(FAQs)

FREQUENTLY ASKED QUESTIONS (FAQs)

 

1. Can I Purchase a "Buy Now" Headpiece?

  • Yes, Bridalroyales offers pre-made couture headpieces listed as "Buy Now" for immediate purchase and express delivery. These designs are exclusively crafted by Bridalroyales.

2. My order shows as delivered, but I haven't received it. I've checked everywhere and there's nothing. What should I do?

  • Please take a moment to read this. We understand your concern and are here to help! Sometimes, the tracking system shows a package as delivered when it has only reached your country and not your address. It usually takes about 24 hours after this status for the package to arrive. Also, delivery services often don’t leave packages at the door if no one is home. It’s likely at your local post office. If you have any other questions or need further assistance, please feel free to ask. We’re here to help!

3. Can I Order a Custom "Bespoke" Headpiece?

  • Unfortunately, we do not offer custom "bespoke" headpieces at this time, but it may be considered in the future.

4.  VAT Information

  • Value Added Tax (VAT) is a tax that may be charged when your parcel reaches the destination country. You may be required to pay VAT in order to receive your parcel. Customs' policies and import duties vary widely from country to country, and we have no control over these charges.
  • USA: No VAT
  • UK: 20%
  • EU: Varies by country (typically between 17% and 27%)

    5. Do You Provide Headpiece Rentals or Loans?

    • We do not offer headpiece rentals or loans.

    6. Can I Order a Headpiece/Crown if I Live Interstate or Overseas?

    • Yes, Bridalroyales works with clients across Australia and selected international countries. You are welcome to place an order.

    7. What Payment Methods Do You Accept?

    • We accept Visa and MasterCard, as well as credit card and PayPal payments.

    8. Is GST Included in the Price?

    • Yes, GST is already included in the item's price, and it will be itemized on your invoice for your records.

      We value your questions and are here to assist you with any further inquiries. Your satisfaction is important to us.